Implications of Jackie’s Behavior for the Organization’s Mission, Vision, and Goals NURS FPX 5007 Assessment 2 Managing the Toxic Leader

As a Chief Nurse officer of the Jackson Psychiatric Hospital, I am responsible for providing high-quality, compassionate care to individuals suffering from mental illness. Our vision is to be the leading psychiatric hospital in the region, providing comprehensive and innovative care to patients and their families. The goals include improving patient outcomes, enhancing patient and family satisfaction, and ensuring the safety and well-being of our staff (Jackson Hospital, n.d.).

Implications of Jackie’s Behavior

NURS FPX 5007 Assessment 2 Managing the Toxic Leader

Jackie’s behavior has significant implications for the mission, vision, and goals of Jackson Psychiatric Hospital. The hospital’s goals include providing patient-centered care, ensuring the safety and security of patients and staff, improving patient outcomes, and maintaining a positive work environment for employees.

Jackie’s behavior directly affects the hospital’s ability to achieve these goals. Her lack of leadership skills and poor communication style make it difficult for her to effectively manage her team, resulting in poor patient outcomes and employee dissatisfaction. Jackie’s inability to micromanage and the nature of criticizing her staff can lead to low morale and turnover, and it will be difficult to maintain a positive work environment. According to Pakizekho and Barkhordari-Sharifabad (2022), a cross-sectional descriptive study was conducted in which 180 nurses participated. Data was gathered using three questionnaires: “Ethical Leadership,” “Conscientiousness,” and “Moral Courage.” The result showed that according to the correlation between ethical leadership and conscientiousness, and moral bravery, nursing managers could boost nurses’ moral courage and conscientiousness by using this leadership style.

NURS FPX 5007 Assessment 2 Managing the Toxic Leader

Furthermore, Jackie’s behavior puts the safety and security of patients and staff at risk. Her failure to respond appropriately to a patient’s suicide attempt and her neglect of safety protocols for medication administration indicate a lack of attention to patient safety. This behavior violates the hospital’s values of patient-centered care and puts the hospital at risk of liability. Jackie’s behavior can have a ripple effect throughout the organization. If her team members feel unsupported or disrespected, they may become demotivated and less engaged, leading to decreased productivity and quality of care. According to Salvage and White (2019), collaboration in the healthcare setting is crucial to provide high-quality care to patients. The nurse leader should encourage the other nurses to share their opinion. It will help them form a shared care plan for the patient.

Consequences For the Organization of Jackie’s Documented Behavior

NURS FPX 5007 Assessment 2 Managing the Toxic Leader

Jackie’s behavior, as documented, has significant implications for the hospital’s ability to achieve its mission, vision, and goals. Her behavior must be addressed through the performance improvement plan to ensure that the hospital can continue to provide high-quality, compassionate care to its patients and their families while also supporting the safety and well-being of its staff.

Development of an Action Plan to Improve Jackie’s Performance

NURS FPX 5007 Assessment 2 Managing the Toxic Leader

The action plan to improve Jackie’s performance involves the following factors.

• Establish Clear Expectations: Jackie’s role as a leader must be clearly defined, and expectations for her performance should be established in writing. This should include specific performance objectives and metrics that Jackie is expected to meet.
• Leadership Training: Jackie must receive leadership training to develop her management and communication skills. The training should focus on communication, conflict resolution, team building, and creating a positive work culture.
• Regular Feedback and Coaching: Regular feedback and coaching sessions should be scheduled to evaluate Jackie’s progress toward meeting the established expectations. The feedback should be specific and focused on both strengths and areas for improvement.
• TeamSTEPPS Implementation: TeamSTEPPS is a program developed by the Agency for Healthcare Research and Quality that provides tools and strategies for enhancing teamwork and communication in healthcare settings, leading to better patient outcomes (Agency for Healthcare Research and Quality, 2019). Implementing TeamSTEPPS can help Jackie work more effectively with her team, reducing communication errors, improving coordination, and enhancing patient safety.
• Use of transformational leadership: Transformational leadership can be used in the action plan for Jackie by encouraging her to focus on inspiring and motivating her team members towards a shared vision and goal. Through this approach, Jackie can work to develop her team’s skills and abilities and create a positive work culture that empowers team members to take ownership of their work and feel invested in the success of the organization.

Professional Performance Expectations

NURS FPX 5007 Assessment 2 Managing the Toxic Leader

Professional performance expectations for Jackie should include developing effective communication skills, building a positive and collaborative team culture, and demonstrating leadership qualities that prioritize patient safety and quality care. She should be expected to communicate clearly and effectively with all team members, including physicians, nurses, and support staff, to ensure everyone is on the same page and understands their roles and responsibilities. It is expected that Jackie will wear a professional dress while working in the organization. It will help her to be focused on providing more patient-centered care. Jackie should also be expected to build a positive and supportive team culture that encourages collaboration, respect, and open communication among all team members.

Improvements In Jackie’s Performance

NURS FPX 5007 Assessment 2 Managing the Toxic Leader

Improvements in Jackie’s performance can lead to several benefits for healthcare delivery and patient outcomes. By improving her communication skills, Jackie can ensure that important information is relayed accurately and promptly, which can prevent errors, delays, and other adverse events that can harm patients. Building a positive and collaborative team culture can improve staff morale, job satisfaction, and retention rates, which can lead to better patient care and outcomes. Additionally, by prioritizing patient safety and quality care, Jackie can help reduce the risk of medical errors, improve patient satisfaction, and promote better health outcomes.

Assumptions

NURS FPX 5007 Assessment 2 Managing the Toxic Leader

The assumption related to planning is that Jackie is willing to participate in leadership training and is open to receiving regular feedback and coaching. Resources are available to implement the proposed training and TeamSTEPPS program. The rest of the team is committed to working together to improve communication and teamwork.

Conclusion

NURS FPX 5007 Assessment 2 Managing the Toxic Leader

In this assessment, I discussed a case study of Jackie who is a nurse leader in an inpatient psychiatric unit. Based on the scenario of the case study, I developed an action plan for Jackie. Her attitude and behavior need to be changed for a better reputation of the organization and to provide better safety and care to the patients.

NURS FPX 5007 Assessment 2 Managing the Toxic Leader 

References

Agency For Healthcare Research and Quality. (2019). About TeamSTEPPS | Agency for healthcare research & quality. Ahrq.gov.